eufy Security, Video Doorbell S220 (Battery-Powered) Kit, Security Camera – 2K Resolution, 180-Day Battery Life, Encrypted Local Storage, No Monthly Fees, Built-in Storage, Motion Only Alert

Revised Review: Great product and superb customer service
Revised 17 July 2020Eufy customer service reached out to me shortly after my post of the initial review. They asked if I would be willing to work with them to troubleshoot the issue. Since my issue was not critical and did not affect functionality or security, I agreed. Over a series of days, I performed tests and uploaded logs to their support staff, and any time that I had questions or comments, they replied to me quickly. Ultimately, the problem could not be resolved, and they replaced the doorbell without question. Now that I’ve been using the doorbell for close to a month, I can say that I am thoroughly satisfied with it. It is responsive, has great video quality, saves video locally instead of the cloud, can be powered by battery or existing wiring, can use existing doorbell chimes, chimes on the Homebase hub, chimes and announcements on Amazon Alexa. I have nothing but positive comments about this device and Eufy’s customer service (thanks Daisy).I’m leaving the original review below, because it documented my observations and discoveries when I first installed the doorbell, and they may be helpful to new users. Any problems that I experienced in the original review have been resolved.************************Original ReviewI really didn’t need a fancy video doorbell, as I live in a gated community on a dead-end street with very little traffic and few visitors. However, I replaced my front door and thought that it would be a good time to replace the original old-school doorbell while I was at it. I chose this product primarily because of the local storage. I have very slow Internet (20MB down, 1.3MB up), and other products which relied on cloud storage would not have worked for me. I also chose wired installation instead of battery so that I would not have to charge the battery manually 2-3 times a year.Installation was relatively straightforward, but I found that motion detection was not working. In fact, the doorbell failed to respond until I was only a few feet away. I contacted Eufy support, and without hesitation they told me to submit a request for an exchange, which I did. A few hours later, I found a setting in the “Power Manager” section that had three options: Optimal Battery Life (default), Optimal Surveillance, and Customize Recording. The default setting is doorbell only with no motion detection. If that was mentioned during setup, I did not see it. You would also think that the support techs (2 of them – one on live chat, and one on phone), would think to have me change that setting, since I am a new user with a new installation and probably using default settings. So, I changed the setting to Customize Recording, which enabled motion detection, and allowed me to set longer record times. Since I am using a wired setup, I don’t have to worry too much about long recordings depleting the battery.The next thing that I tried to do was download video clips from the Homebase to my iPhone while in my home wifi network. Every video that I tried to download SEEMED to download properly. There was a % download progress display, and the time to complete was appropriate for a 30 second clip, but the file saved to my photos was only the last 3 to 5 seconds of the clip. I repeated this multiple times with about 10 different files, with the same result. I then realized that all of these files were associated with an eventual doorbell push. So, I activated the system several times from motion detection only (without pushing the doorbell button) to see if it made a difference. Every single one of those clips would download to my iPhone in their entirety. So, it appears that if someone pushes the doorbell button, you are not able to download the full clip from the Homebase – only the last few seconds. This makes no sense to me, as the full clips are available and viewable on the Homebase, but they are apparently not fully downloadable. I have not yet contacted Eufy on this second issue – perhaps they’ll see it here and comment on it.The final observation is that it seems that video clips are more stable (when created and also when viewed later) if the Homebase is connected with ethernet instead of wifi. I have terrible Internet, but great internal wifi (Arris Surfboard Max Mesh), and videos seemed more jittery with more dropouts and freezes on wifi.I was pleased to see that I am able to receive alerts and view clips when my phone is on cellular, although the video is very choppy. This, I assume, is because the video is streaming to me over the Internet via my terrible home internet 1.3MB upload connection. I am actually OK with that, because I didn’t expect to be able to access anything away from home anyway.Overall, I am relatively happy with the device, and hope that some of these issues go away with firmware updates.

Once installed, the EUFY camera and doorbell work very well
The unit I have is the EUFY 2K model with the inside base unit. This means it easily connects to your internet router but is not wireless. It must be directly plugged into the router. Once installed, the doorbell rings through the base unit. The base unit has 16 GBytes of storage and is not expandable. Old videos are easily deleted to free up space. Images are sharp and can be expanded on your phone. Unfortunately, there is no app for a PC. This is a negative.Installation of the outside unit is easy. Drill two holes and tighten the two screws. If you have a wired bell, then you will have more difficulty. Ther is almost no room for wires between the battery and the mounting plate. Using the supplied extensions is almost impossible unless you cut out a section of the wood in the door frame. The unit needs to have an included spacer to allow for such an installation without needing to cut into the wood.The bottom line is that I am quite satisfied with the EUFY unit. It works well and only detects humans if you select that setting. It does give an indication of the battery status. You can monitor your door continuously if you want to watch but not save the video. There are no monthly fees but you can purchase an extended service if you want. The quality of the unit is very good.