REOLINK Security Cameras Wireless Outdoor, Pan Tilt, Auto Tracking, 6X Hybrid Zoom, Solar Powered with 2K Color Night Vision, 2.4/5GHz WiFi, Local Storage, Home Hub Compatible, Trackmix+Solar Panel

Great customer service
The camera was easy to set up and worked great for months. Then it developed an issue internally with the battery not taking a charge. The customer support team helped me to troubleshoot it. It was determined the unit needed replacement which was handled very quickly. My new unit was up and running in no time. I will be adding more Reolink cameras to the property. Support after the purchase is very important to me.

Terrible Unit – Erratic Connection on stable wifi – no firmware updates – Too many hard resets
The software is unstable in keeping a connection to a stable wifi (2.4 or 5) even 12″ away. Great concept, design, marketing material videos are accurate IF you can keep a wi-fi connection. Updated to a gamer router on 2GB fiber, if connection is lost, you have to climb up to the unit, remove two tiny screws, to turn off, turn on, press reset with a tiny pin head, twice, with your phone in your hand to reconnect to a wifi. NO firmware updates, confusing products across the board. Two other models have different ratings in my experience; although a problem with each; Hub purchase, won’t keep a wired LAN connection to ‘create the reolink’ wifi/lan should your internet go out. Pro 4, keeps connectivity stand alone or with hub, video quality great. BUT, one lens fogs over at purchase, temperature, moisture make a 180 degree camera, a 90 degree camera. All very delayed in detection, for example, amazon can deliver to door, and the camera doesn’t activate to capture the delivery, great for fast amazon drop off, bad for the TWO breakins we’ve had with this device and other Reolink ‘monitoring’. Nothing caught on camera.

Good solar camera with PTZ capabilities
I now have 5 of these PTZ Solar cameras along with several older non-PTZs.These are definitely an improvement over the prior models, with the dual camera lenses.The zoom is very good, and the picture quality is improved. One limitation to the zoom function, is that you can only save the zoom rate at about 30% of capability. This could be fixed, to allow the zoo. Lens to remain at any % of zoom.**** UPDATE 9/24 *****The object detection can be greatly improved from the default which is poor, by going to Settings | Detection Alarm | Sensitivity and increasing it from the default to 90+. AND setting – Object Size – for Vehicle |Maximum size to about 2/3 of the screen size. I was very disappointed in detection capability unit I used this. I have not seen it in documentation.Warranty Service on these is pretty good. I had one camera that was a year old that needed a hard button reset, that would not due to a physical problem with the control board. After the customary ‘Try the following steps…..email, it was escalated to the actual warranty rep, and the camera was quickly replaced.Good cameras for security recording.

camera is great, app is not
Love the camera quality and its features. Motion detection works as it’s supposed to for me and the spotlight is on point. But the app is so buggy. Constantly having connection error/failure multiple times a day. I usually have to hard reset out of the app and sometimes it still won’t even work.

Night vision infra red is the best. This thing is solid. Wish it was 4k.

ReolinkI had issues in the past and Reolink stepped up and has made the issue a priority to get fixed. Yes, they do not have anybody in North America but the response is been very good and they’re making sure that the problem is fixed. I give them four stars.

Not made for North America.We have thing called WINTER .I run gable inside but it will not change in +2 Celsius. It’s going back.But be aware you have have to pay postage to ship it back.