Eufy Security, Wireless Video Doorbell (Battery-Powered) with 2K HD, No Monthly Fee, On-Device AI for Human Detection, 2-Way Audio, Simple Self-Installation (Renewed)

Great doorbell with one annoying flaw and one big flaw
I already use the Eufy wifi biometric lock so this was an easy decision for me. I mean how cool is it to answer your doorbell and unlock the door from the same app.Pros:*Great quality video by doorbell standards. No, it’s not Dolby vision but it’s better than my friend’s ring doorbell.*No Ring cloud service fees. This is why I picked this to be honest. All your video is stored in your house in the base unit.*Very loud chime but you can control volume from the app and pick from a selection of chimes.*voice clarity between phone and doorbell is great.Cons-*I’d like an hour in a room with the engineer that picked the mounting screws for this. Just grab two real screws from your garage and save yourself a bunch of time and headache trying to make these eyeglass screws screw into solid wood. The heads on these things are ridiculously small.*****The big one – The base does not work on wifi if you have Google Nest Wifi. It requires a dedicated 2.4 network to work on wifi. Many mesh networks flop between 5 and 2.4 and that’s a deal killer for the home base that is your chime and storage. All is not lost we just leave it connected to our router but it is not placed where I wanted.Update 2/25 – Figured out how to make it work. Just had to walk 50′ from my house and force my phone to use the 2.4 ghz network and bam everything worked. It’s not super great but it did the trick and now my chime is in the foyer.Suggestion for app development – It would be cool, and encourage people to stick with Eufy if the devices worked in concert. It would be awesome if there was an unlock button on the video screen next to the “talk” button. Not a huge deal to toggle back to the app and unlock the door but it would be amazingly cool to do it right from the video screen.Update 2/24 Only a bit after posting this guess what popped up on my next eufy update?! That’s right. They let you integrate the doorbell and the lock. Now when someone comes to the door and rings the bell there is a handy button right in the video for me to lock or unlock the door! I love Eufy!Overall I am very happy with this dude esp on sale at 129 and I’m almost over my urge to murder the Eufy Engineer who picked the mounting screws after testing the system and seeing my family’s reaction to the new setup.

Eufy Camera Doorbell
Well made and easy to install. I installed using battery option. So far so good. Video is good. Better instruction how to use camera will be better, especially how to turn off recording once an event occurred to avoid draining battery.

Really happy with this product, was looking for a smart doorbell without a monthly subscription. Bought this as Amazon renewed (refurbished product) and it came packed well, complete and not missing anything. Easy to assemble and install. We’re using the battery rather than the wired option and battery has so far been great. It’s been just over a week so I’ll update this review after longer use. Motion detection has been superb, haven’t had any false positives. Works flawlessly so far. Notifications come in quick and video and audio are crystal clear.

I can’t tell you how horrible the experience has been with RING Pro products… for those who have been falsely lead to believe RING Pro “wired” products don’t use batteries. They actually run off a tiny LiPo battery that is poorly maintained by the charging circuit which in turn draws power from your AC-AC transformer. If you live in CANADA, where winters are not like those in California, then this fact matters.So on the search of a reliable replacement… I stumbled onto Eufy’s offering. Eufy doesn’t try to hide the fact the unit runs off batteries. They do however fail to properly communicate just what the purpose of having the “wired’ option means. As product images suggest, unlike RING which uses LiPo cells, Eufy uses Li-Ion batteries. These are much more capable to handle extreme temperature fluctuations (practical for Canada).So the “wired” option means it will draw power from the AC-AC transformer to trickle charge the battery. This isn’t clear in any documentation or product description… you can find out this is suggested by the user comments in forums etc, but you can confirm it when you call their support desk.Their support desk agents, also a much more pleasant and meaningful experience when compared to RING. You feel like you’re talking to a person who’s having a conversation with you, as opposed to picking key words out of your dialogue and reading a script, thus ignoring what your actual issue might be.So the trickle charge… that means, the door bell unit runs off the batteries. There are countless benefits to this design, if properly implemented. In my opinion, I wish this was communicated better, so that as an owner, I would have known to better balance my device settings to optimize usage.That’s to say, the more active the unit is (motion detection for example), the more drain on the batteries there will be. When the load is too imbalanced, the charging capability will not be sufficient to maintain the battery, thus overall function. Once it gets to this point, the ONLY option is to unmount and charge via USB cable. To properly charge at this point requires you have exposed wires at the front door and no functional doorbell for several hours.The image quality, both day and night, are superior to what the Ring Pro was able to provide, and technical specs suggest Pro 2 isn’t as good either. The overall build quality, mounting style and included accessories, is pretty equal. I’d rather there not be such prominent visible branding, as it contradicts the concept of security, but there aren’t too many options other than to put a shroud over it.The homebase unit where the storage/memory card is, is the other big draw to this product. I don’t need to jump through hurdles to get/secure my data, and it isn’t as vulnerable…and i don’t need a pay subscription.I will say though, not having a pre-event video buffer is a bit of a pain point. Also, the minor delay in notification, in a practical sense, 5-10 seconds can seem like forever in today’s culture. Having said that, the fact this works, and so far reliable/consistent… cant be overstated. To give some final context, within family (different households) we have probably collected 12 Ring units, just due to failures and claims… it’s over 60% failure rate within first 12 months. There are many public postings citing an approximate functional life in Canada, to be 10 months.SW GUI, the app is pretty good, fairly mature compared to many other less expensive doorbell camera options, not as mature as Ring’s though…but it’s also less commercial, meaning I’m not faced with ads and promos. Setting the motion zone (single) is not bad, but I personally find the sensitivity config a little unpredictable. My neighbour has a flag, and that often triggers a motion alert as “Human”.I’d like to offer a functional comparison to my previous RING Pro, but I can’t remember that far back to when it last functioned.Integration with Alexa devices works relatively well, though it takes Show 5 about 10 seconds to initialize and show the video on the display…. I didn’t have Alexa devices waaaay back then, so I cannot offer a comparison to the Ring Pro.So while i have only had this Eufy unit for a few months, everything so far suggests it should have been the one I invested in at the beginning. I’ll provide updates as time goes on… but so far impressed with both product and product support.

Only found out the reason it didn’t work was only 2.4 wifi works with it after calling in.Lots of time wasted.